Agatha Tutia
mockastraia.png

Astraia: Dashboard for the Municipal Court

astraia

Astraia

A Dashboard for the Municipal Court

mockastraia.png

Research, UX Design, Visual Design | Ideation Studio


Objective

Design a service or product for a smart city.

My Roles

Recruitment, Ideation, Personas, Key Flows, UI Elements, Wireframes, Interaction Diagrams, Prototyping

DashDesktop.gif

Timeline

11 weeks

Team

Anmol Anubhai
Whitney Jenich

Tools

Sketch
InVision
Principle
Photoshop


 

Opportunity

 
How might we make the municipal court system equal and efficient for all individuals within the city?

Secondary Research into Smart Cities, Behavioral Change, and Social Justice

When given the prompt to design for a Smart City, we explored how we could change behavior to address social injustices, and decided to narrow in on the municipal court.

 

Initial Research

 
We aim to minimize decision fatigue and implicit bias to aid judges in delivering more consistent rulings in parole cases.
rob-bye-431762-unsplash.jpg

Secondary Research of the Municipal Courts

Under the assumption that judges suffered from decision fatigue and implicit bias, their court rulings were suspect and inconsistent. We hypothesized that if judges were aware of their fatigue and implicit bias, they would be motivated to change their behavior.

 
 

Ideation

 

Sketches

We mind mapped, braided, and brainstormed for ideas. Each of us then sketched 10 higher quality ideas. All our ideas were pinned, and we voted with stickers the ideas we wanted to move forward with. After thoughtful discussion, we decided to pursue a practical design for the government holding the Judge to a higher level of accountability.

Storyboards

Our storyboards then focused on solutions that minimized decision fatigue and implicit bias to aid Judges in delivering more consistent rulings.

 

 

Research-Motivated Pivot

 
How might we streamline communication to help prioritize the level of care and time spent on each case?

Semi-Structured Interview

In an interview with a law student, we discovered key insights into the court systems: There is a severe lack of communication within the court, and there is a slow movement from paper-to-digital information systems. If we shifted communication and case handlings into a digital platform then judges could be able to spend more time and care on their cases.

 

Prototype Testing

 
Paper Prototype

Paper Prototype

To validate the dashboard, I created a paper prototype using cardboard and paper and conducted four usability tests.

 
I need to not focus on menial typing so I can make unbiased and ethical decisions in my cases.
— Washington Municipal Court Judge
 

Unstructured Interviews

As I tested out the flows with two librarians, a law student, and a lawyer, I also began asking questions to learn more. During these unexpected interviews, I learned more about the role of court and law clerks to judges, as well as paralegals to attorneys, and all the intermingling relationships. With constraint of time, we decided to pursue the judge-clerk interactions.

Screen Shot 2017-12-24 at 3.40.39 PM.png
 
 

 

The Updated Opportunity

How can communication and task management between judges and clerks be improved?

Poor communication and task management between judges and clerks in the municipal court can often lead to confusion and inefficient usage of time.

 

Key Insights

1.

Judges and Clerks are “not on the same page”

2.

Courts are trying to “digitize” systems

3.

Current electronic systems are difficult to use

4.

Law Clerks support judges in researching their cases

5.

Court Clerks support the court in managerial tasks

6.

A Law Clerk can be assigned on to multiple cases at a time for multiple Judges

 
Screen Shot 2018-10-22 at 5.35.59 PM.png

Flows, Interactions & UI

 
IMG_1626.JPG

Initial Wireframes & Flows

I mocked the initial flows to get a sense of how the personas would interact to fulfill their goals.

 
 

Whiteboarding Screens & Flows

After discussion in what the key flows should feature, we decided to highlight the clerks’ interaction as they had a more active role with the platform while the judge maintained more of a viewing role.

Image uploaded from iOS (1).jpg
 
Interaction Flow Diagrams Final - Dashboard Interaction.png

Interaction Diagrams

Narrowing into these interactions, we constructed flows to denote the possibilities of each module within the dashboard.

 

Personas

Sam.jpg
clerk.png
Charles_Armstrong.jpg

Law Clerk: Samantha

+ Researches cases and statutes
+ Translates research into draft legal documents
+ Writes rulings with Judge
+ Creates tasks for herself and the Judge

Court Clerk: Daniela

+ Inputs case filings into the system
+ Manages dockets and cases for Judges
+ Instructs both parties about timings of court cases
+ Creates events (court trials, meetings, etc.) for Judge’s calendar

Judge: Emmanuel

+ Presides over trials and hearings
+ Issues search warrants, arrest warrants and restraining orders
+ Supervises courtroom staff
+ Researches and reads cases

 

Visual & UI Guide

Sharp, sophisticated order

We chose a dark UI for a solemn, but elegant look with inspiration from the high courts and romanticized law. Montserrat added to the sophistication with its mixture of sharp and curved linework. The primary colors are cool and dark while the secondary provide subtle pops of gem-toned colors. The UI overall is sleek, collected, and purposed.

 
Visual and UI.png
 

Design Response

Astraia, a dashboard that manages cases, schedules, and tasks for judges, court clerks, and law clerks.

Mundane processes are streamlined allowing more time and care to the cases and the people affected. Astraia is also the name of the goddess of justice.

 
DashToCase.gif

Streamlining Cases, Schedules and Tasks

At the dashboard, one can quickly review what needs to be done and their selected cases.

 

Assigning Cases to Law Clerks

Law clerks can be assigned to cases by Judges, Court Clerks, or themselves.

AssigntoCases.gif
 
AddReference.gif

Maintaining References to a Case

References for the cases can added to particular cases for the Judge’s review.


Keeping Up with Tasks

Tasks can been added (to particular cases) and archived after completion.

AddTask.gif

Future Considerations

Apply further intensive research and knowledge

As the court systems vary extensively, I would follow up with further contextual inquiries, observations, and competitive analysis to adjust Astraia so it is adaptable to any court.

Overcome barriers and obstacles into various court ecosystems

Have Astraia redesigned to be government-compliant and adapted to every local, state, and national court through co-design principles.

 

Lessons Learned

The context, stakeholders, and nuances influence the design

My initial understanding of the judicial system was minute and kept expanding throughout the design phase. As I learned more, the design changed as well.

Research revealed the complexity of the judicial system

Municipal courts vary from state to state, and even from court to court. Roles and responsibilities are likely to be inconsistent because of this. A solution must be solutions backed by various stakeholders.